Please allow 3-5 working days for your order to be processed. We send items 1st class recorded delivery via Royal Mail. In busy periods delivery can take longer but you will be notified via email on the status of your order. Custom photo back plates will need to be approved before we create the back plate due to the alterations in design from the original photos. Custom worded back plates are hand stamped to your requirements and will not need to be approved before creating as you will have specified layout and design.